Satisfied customers
Over 100 installations in the UK, Ireland and mainland Europe and a wealth of satisfied customers is your further reassurance that Freestead can help you avoid potentially costly unplanned downtime or failure of an inspection by a regulatory body - and the personal and corporate stress that inevitably goes with such an event.
The lengths we will go to for our customers
All our customers speak well of their relationship with Freestead Process Technology. It’s not surprising given the lengths we go to build long, productive relationships - and maintain them. So, how do we satisfy Pharmaceutical and Biotechnology customers as diverse as the following?
We listen carefully
Firstly, we listen carefully. Next, we design bespoke GMP servicing procedures based on experienced interpretation of their specific requirements. As our customer, you’ll always get more than a basic understanding of a specific piece of equipment; you’ll enjoy the reassurance that comes from real understanding, and our demonstrable ability to add value to our customers’ businesses through holistic appreciation of the plant’s role in the larger manufacturing system. Because of this, our customers know that, whenever we take ownership of the equipment for a routine service, we know exactly how the slightest change will impact other processes, plant and systems. It’s not the kind of expertise one gets overnight.
As always there is a comforting reassurance that comes from knowing that your qualified Freestead engineer will call you back within 4 hours of your call and if the problem can not be resolved over the telephone we will provide an engineer on site within 24 hours.
That’s the service our customers will tell you about when you contact them for a reference.
GMP Servicing and Technical Support for the Pharmaceutical and Biotechnology industries
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© Freestead Process Technology Limited 2008. All rights reserved. Hunters Lodge, Chelvey Batch, Backwell Hill Nr. Bristol BS48 3DA, England
Telephone +44(0)1275 463706 Facsimile +44 (0)1275 462509 E-mail service@freestead.co.uk www.freestead.co.uk